I have been out of town this past week traveling to and from Blissdom. I learned a ton about myself at the conference, but more than anything it gave me insight into all of your wants and needs. My customers, bloggers and website owners, people who love cute stuff. You 🙂 I went with the mindset that I would gather as much information as possible, put myself in your place, and then turn that into the perfect customer experience for you. I’m so excited to start developing what I believe will be the perfect theme for everyone.
For starters, I wanted to streamline our support system here. Having things offsite through ZenDesk was a bit of a nightmare as it felt like everything was all over the place and wasn’t easily accessible. You needed to be logged in to view the content, and then logged in to view your support ticket etc. The way I have it setup now is such that you’ll be sending me an email via the form on our new support page, and I will respond to your email. Simple. I love it.
Each theme’s individual setup page is linked on the new support page as well, so you’ll just click on the theme support link to access those. I am open to any and all suggestions as far as making this site the best tool available for you, so please feel free to comment below.
I owe a huge thank you to Susan for responding to your support tickets while I was out of town (and daily). As I’ve mentioned before, she is a huge blessing. An angel muffin 😉 And a huge thank you to StudioPress for updating my support links in no time flat, as well as the “read me” files of my themes, to reflect these changes. They are the best of the best over there and I’m so thankful to be able to sell my themes through such an outstanding company.
Thank you all for being so patient through these changes in our support system! I’ve been wanting to make it as simple and effective as possible so you can get your sites up and running in no time without any road blocks. Another thing I’ve been considering is a forum for all of you to discuss your sites, and customizations you’ve made etc. It would need to be moderated by volunteers, but I think it could be a great resource for everyone to help each other out and share customization tips and tricks amongst one another. Would that be something you’re interested in? Please just let me know in the comments below.